Privacy Policy

Effective Date: November 22, 2025

Last Updated: November 22, 2025

1. Introduction

CanBe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using CanBe, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Profile Information: Optional demographic information and preferences
  • Communication Data: Messages, feedback, and support requests

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: Browser type, operating system, IP address
  • Log Data: Access times, error logs, referral URLs

2.3 Information We DO NOT Collect

We do not collect or store:

  • Protected Health Information (PHI) as defined by HIPAA
  • Medical records or diagnoses
  • Social Security Numbers or government ID numbers
  • Financial information (credit card numbers, bank account details)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Personalize your experience and connect you with relevant resources
  • Communicate with you about updates, support, and service-related information
  • Detect, prevent, and address security or fraud issues
  • Comply with legal obligations
  • Conduct research and analytics to improve our platform (using aggregate, non-identifiable data)

4. Information Sharing and Disclosure

4.1 We DO NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform (e.g., hosting, analytics, customer support). These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice and choices regarding such transfers.

4.5 Aggregate Data

We may share aggregated, de-identified data with research partners and pharmaceutical companies to improve cancer support access. This data cannot be used to identify individuals.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information at any time through your account settings.

6.2 Data Deletion

You may request deletion of your account and associated data by contacting us at privacy@canbeapp.com. We will retain certain data as required by law or for legitimate business purposes.

6.3 Opt-Out

You may opt out of non-essential communications by adjusting your notification preferences or using unsubscribe links in emails.

6.4 Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals. You may disable cookies through your browser settings.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

California residents have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information (subject to exceptions)
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising these rights

To exercise these rights, contact us at privacy@canbeapp.com.

9.2 European Economic Area (GDPR)

EEA residents have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, data portability, and restriction of processing. Contact us to exercise these rights.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and remember your preferences
  • Analyze usage patterns and improve our services
  • Provide security features

You can control cookies through your browser settings. Disabling cookies may affect functionality.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our platform. Your continued use after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@canbeapp.com
Subject Line: Privacy Inquiry

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